DSCF1363Have questions for us? We thought so. Below are three of the questions that we hear the most – along with our answers. If you have a question that isn’t found on this page, please don’t hesitate to contact us right away.

Q: Is there someone on-site 24 hours a day?

Yes – each facility has security living on site to keep your possessions secure. The safety of your items is our top priority, so we will never take a shortcut on security measures.

Q: Does the storage facility and staff actually care about me/my belongings/my situation/my story?

Yes to all of the above! We take pride in being a member of the community – not just a business trying to maximize our bottom line. Our team cares about each and every customer who walks through the door. Having been in this business for twenty years, we understand that our customers are often stressed out when they come see us. Moving is a challenging time, so we are sensitive to your needs. You can think of the service we provide as being like ‘daycare for all of your stuff’. You won’t be leaving your belongings with a faceless stranger, but rather a new friend. Not only will your stuff be safe and secure for an affordable price, we think you just might have a little fun along the way.

Q: Are there any services provided beyond storage that will help make my situation easier?

We provide a number of additional services that you may wish to use. Included in those services are the following:

  • Delivery
  • One on one consultation
  • Personalized tours of our facility
  • Donations unit

More Commonly Asked Questions

Do I need a credit card to rent a unit?

It is preferred. However, we do accept debit and cash with proper identification.

What kind of documentation is required to rent a storage unit?

One of the following forms of government issued identification is acceptable; Provincial photo identification card, current driver’s license with photo, passport or status card.

Do we have to give notice when moving out?

We require 14 days written notice prior to moving out. Also, once you have completely vacated the unit, you must let the office know so that a unit inspection may be conducted.

Do I need insurance?

We do recommend it as we cannot insure your belongings. Your basic home policy should be reviewed as it may provide some coverage for storage. Should you require additional insurance we would be happy to recommend a local broker who will be pleased to help.

What are the payment terms?

Rent is due and payable on your move-in anniversary date each month. We offer a wide variety of payment options including in person, by cash, cheque, Interac®, MasterCard® or Visa®. Payments can also be made through the mail by cheque or money order and via e-transfers. Many tenants choose to leave post-dated cheques on file. We also offer the option of pre-authorized payments by Visa© or MasterCard©. Or you can choose our easy on-line payment option available on our Web site.

Do you require a damage deposit?

No we charge a one time set of fee of $15.00 which is non-refundable. No deposit required!

Do I need to bring my own lock?

Yes, you may. We also sell a variety of locks at our facility for your convenience.

What cant I store?

Liquids, Explosives, Flammable liquids, Toxic materials, Biological Contaminants, and Perishables. Please contact us if you have any questions regarding a specific item.