Do you a have a question for us about one of our storage facilities in Salmon Arm or Abbotsford? We thought so. Below are some of the questions that our customers ask us the most—along with our answers. If you have a question that is not included on this page, please don’t hesitate to contact us right away.
Q: Is there someone onsite 24 hours a day at the storage facility?
Yes, each storage facility in Abbotsford and Salmon Arm have security living onsite to keep your possessions secure. The safety of your items is our top priority, so we will never take a shortcut on security measures.
Q: Does the storage facility and staff actually care about me/my belongings/my situation/my story?
Yes to all of the above! We take pride in being a member of the community, not just a business trying to maximize our bottom line. Our team cares about each and every customer who walks through our door. Having been in this business for twenty years, we understand that our customers are often stressed out when they come to see us. Moving is a challenging time, so we are sensitive to your needs. You can think of the storage service we provide as being like a daycare for all of your stuff. You won’t be leaving your belongings with a faceless stranger, but rather a new friend. Not only will your stuff remain safe and secure in our storage facilities at an affordable price but we also think you just might have a little fun along the way.
Q: Are there any services provided beyond self-storage units that will help make my situation easier?
We provide a number of additional services that you may wish to use including the following:
- Delivery
- One-on-one consultations
- Personalized tours of our facility
- Donations unit
Q: Do I need a credit card to rent a self storage unit?
While it is preferred, we do accept debit and cash with proper identification.
Q: What kind of documentation is required to rent a storage unit?
One of the following forms of government issued identification is acceptable: provincial photo identification card, current driver’s license with photo, passport, or status card.
Q: Do we have to give notice when moving out of a self-storage unit in Abbotsford or Salmon Arm?
We require 14 days written notice prior to moving out. Also, once you have completely vacated the unit, you must let the office know so that a unit inspection may be conducted.
Q: Do I need insurance for belongings stored in a storage unit?
We do recommend it as we cannot insure your belongings. Your basic home policy should be reviewed as it may provide some coverage for storage. If you require additional insurance, we can recommend a local broker who would be happy to help.
Q: What are the payment terms for the self storage units?
Rent is due and payable on your move-in anniversary date each month. We offer a wide variety of payment options including in-person, by cash, cheque, Interac®, MasterCard®, or Visa®. Payments can also be made through the mail by cheque or money order and via e-transfers. Many tenants choose to leave post-dated cheques on file. We also offer the option of pre-authorized payments by Visa® or MasterCard® , or you can choose our easy online payment option available on our website.
Q: Do you require a damage deposit for self storage unit rentals?
No, we charge a one-time set fee of $15.00 which is non-refundable. No deposit required!
Q: Do I need to bring my own lock?
Yes, you may. We also sell a variety of locks at each of our facilities in Abbotsford and Salmon Arm for your convenience.
Q: What can’t I store in the storage units?
Liquids, explosives, flammable liquids, toxic materials, biological contaminants, and perishables. Please contact us if you have any questions regarding a specific item.
